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Privacy Policy

Pikup Padel (“we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or make a booking with us.
 

1. Who We Are

Company name: Pikup Padel

Registered address: 17B Follingsby Lane, Gateshead, NE10 8YA

Company number: 16835820

Contact email: info@pikuppadel.co.uk
 

2. What Data We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Booking history and court preferences

  • Payment information (processed securely via Playtomic — we do not store card details)

  • Device and usage data when you visit our website (e.g. browser type, pages visited)
     

3. How We Collect Your Data

  • Directly from you when you register or make a booking through Playtomic

  • When you contact us via email or phone

  • Automatically via cookies and analytics tools on our website (see Cookie Policy)
     

4. Why We Collect Your Data

We use your data to:

  • Process and manage your court bookings

  • Send booking confirmations and reminders

  • Respond to enquiries and provide customer support

  • Send marketing communications (only where you have given consent)

  • Improve our facilities and services

  • Comply with legal obligations
     

5. Bookings & Payment Processing

Court bookings are processed through Playtomic, a third-party booking platform. When you book through Playtomic, your data is also subject to Playtomic’s own Privacy Policy, which can be found at www.playtomic.io. Pikup Padel does not store or have access to your payment card details.
 

6. Marketing

We will only send you marketing emails or messages if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us at info@pikuppadel.co.uk.
 

7. Sharing Your Data

We do not sell your personal data. We may share data with:

  • Playtomic, for the purposes of processing your bookings

  • Wix, who host our website and may process limited analytics data

  • Legal or regulatory authorities if required by law
     

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically kept for up to 3 years.
 

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (‘right to be forgotten’)

  • Object to or restrict processing

  • Data portability

To exercise any of these rights, please contact us at info@pikuppadel.co.uk.
 

10. Complaints

If you have concerns about how we handle your data, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

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