Player & Community Policies

PIKUP·PADEL

SAFEGUARDING - EQUALITY - CONDUCT

PLAYER & COMMUNITY POLICIES

Written so everyone knows where they stand.

Three policies covering safeguarding, equality, and the standard of behaviour we expect at Pikup Padel — for members, guests, coaches, and staff alike.

Last updated — July 2026
Reviewed annually

01 — SAFEGUARDING

Safeguarding Policy

Pikup Padel is committed to providing a safe environment for everyone who plays, trains, or works at our venue — particularly children and vulnerable adults. This policy sets out our commitment and how to raise a concern.

1 Our Commitment

We take the safety and wellbeing of all members, players, coaches, staff, and visitors seriously. Everyone has the right to enjoy padel free from abuse, harm, or exploitation, and safeguarding is the responsibility of everyone at Pikup Padel — not just designated staff.

2 Who This Applies To

This policy applies to all children (under 18) and vulnerable adults who use our courts, take part in coaching, attend events, or are otherwise present at our venue, whether as members, guests, or through a partner organisation.

3 Our Safeguarding Lead

DESIGNATED SAFEGUARDING LEAD

Alfie Cartmell
General Manager
alfie@pikuppadel.co.uk
07432 860886

If you have a concern about the welfare of a child or vulnerable adult connected to Pikup Padel, please contact our Safeguarding Lead directly, or email info@pikuppadel.co.uk marked "Safeguarding."

4 Coaching & Staff

All coaches and staff at Pikup Padel hold an appropriate Disclosure and Barring Service (DBS) check, completed before starting work, and receive safeguarding induction as part of onboarding.

5 Reporting a Concern

If you are worried about the safety of a child or vulnerable adult, whether something you've witnessed, been told, or simply feel uneasy about, please tell us. You do not need to be certain — any concern raised in good faith will be taken seriously and treated confidentially, shared only with those who need to know in order to help.

6 Review

This policy is reviewed annually and updated in line with current legislation and best practice.

02 — EQUALITY, DIVERSITY & INCLUSION

Equality, Diversity & Inclusion Statement

Pikup Padel is committed to being a welcoming, inclusive club for everyone, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

1 Our Commitment

We believe padel should be accessible to everyone, whatever their background or ability. We will not tolerate discrimination, harassment, or victimisation of any member, guest, coach, or member of staff, and we're committed to removing barriers that prevent people from taking part.

2 In Practice

This means we aim to:

Make our venue and booking process as accessible as possible
Recruit and coach on the basis of fair, objective criteria
Listen to and act on feedback about accessibility or inclusion
Take any report of discrimination or harassment seriously

3 Raising a Concern

If you feel you've experienced or witnessed discrimination, harassment, or unfair treatment at Pikup Padel, please contact us at info@pikuppadel.co.uk. All reports will be treated seriously and confidentially.

4 Review

This statement is reviewed annually and updated in line with current legislation and best practice.

03 — CODE OF CONDUCT

Member & Visitor Code of Conduct

This Code sets out the standard of behaviour we expect from everyone at Pikup Padel — members, guests, coaches, and staff — so that our club stays a positive, welcoming place to play.

1 Our Expectations

While at Pikup Padel, or taking part in any Pikup Padel activity, we ask that everyone:

Treats other players, coaches, and staff with courtesy and respect
Plays fairly and in the spirit of the game
Respects court bookings, timings, and equipment
Refrains from abusive, threatening, or discriminatory language or behaviour towards any other person, whether on court, in shared spaces, or online (including reviews and social media)

2 What We Won't Tolerate

Bullying, harassment, or discrimination of any kind (see our Equality, Diversity & Inclusion Statement) will not be tolerated from members, guests, coaches, or staff. This includes behaviour based on age, disability, gender, race, religion, sex, or sexual orientation, and applies equally to conduct towards other members and towards our staff.

3 Making a Complaint

If you experience or witness behaviour that breaches this Code, please let us know at info@pikuppadel.co.uk or speak to a member of staff at the venue. We will look into every complaint and respond within a reasonable timeframe.

4 Consequences

Breaches of this Code may result in a warning, temporary suspension, or permanent removal of membership or venue access, depending on the seriousness of the conduct.

5 Review

This Code is reviewed annually and updated in line with current legislation and best practice.

Pikup Padel · 17B Follingsby Lane, Gateshead, NE10 8YA · info@pikuppadel.co.uk